FREQUENTLY ASKED QUESTIONS

Why do you offer a print service?

Our customers demand it. We offer a full turnkey solution, from design and artwork to print and distribution of the final product. We are expert in all these processes and can provide a true end to end solution where the design and artwork we create is optimized for the print suppliers we intend to use.

Wouldn’t it be better to source my own print supplier?

For the inexperienced, sourcing print estimates and creating a specification for the print enquiry can be time consuming and prone to error. You may be asked questions you don’t understand or be engaging with a supplier not familiar with this type of work. Print is not simply ink on paper, there are an array of processes that make up a final job such as paper type, press settings and finishing requirements. Records must be kept of all these processes in order to maintain good quality and consistent results.

What guarantees do I have?

If you commission a print project through theHELPstudios we offer a full guarantee on quality of print. If you are unhappy with the final printed product we will offer to collect the item and reprint it free of charge. We are experts in these fields, things rarely go wrong, but if they do we will put them right quickly and efficiently! If however, you decide to source your own print then theHELPstudios is not liable for any problems and we offer no guarantee.

How can you be so competitive on print compared to sourcing my print requirement direct?

The print and publishing industry is one of the top five industries in the USA. There are tens of thousands of suppliers out there, some of them dedicated to trade work only. We have buying power with a range of suppliers and we target only the most professional of those for your particular project.

I’ve had a cheaper quote will you be able to match it?

We should be able to match any like for like quote, however, there are certain circumstances that we cannot. Some suppliers will cut corners such as printing on substandard equipment, material and finishing or contract a project out to a far eastern country which often results in reduced quality and increased delivery times. Great design work is often compromised by budget printing, if you have spent considerable time and money on designing stationery, brochures or catalogues, the designers work can be quickly undone by cutting corners in print.Under specified cheap or thin materials, lack of application of a sealing varnish, printing full color on single color presses and visa versa are all typical ways a printer can reduce the costs on a job, in most cases you get what you pay for and if its cheap the chances are it will look that way.

What files do you accept and how do I supply them?

We accept all industry standard artwork files on both Apple Macintosh and Microsoft Windows PC platforms, including Adobe PDF (HIRES), Adobe Indesign, Adobe Illustrator, QuarkXpress, Microsoft Publisher etc. For jobs that have been commissioned for print only (not design and/or produced by (theHELPstudios) we also require hard copy proofs in order to provide a guarantee on the printed items. Files can be supplied via FTP, Email, CD or DVD.Why not give theHELPstudios a try. Get a print quote today!

What is security print ?

Security print is a specialized subsection of the publishing industry focused on printing sensitive material such as company cheques. All printed material is accounted for and delivered by secure transport. theHELPstudios takes all the necessary steps to ensure your artwork is secured with special indelible insignias (also known as fugitives) that are difficult to reproduce and therefore counterfeit.

What is digital print and why is it inexpensive on lower runs?

Digital print is a term coined from the printing process conducted on a digital press, in its infancy this referred generally to the pioneering Indigo presses but now covers a much wider array of different manufactures from glorified color photo copiers to traditional full color lithographic presses with a digital imaging unit attached. Generally digital print is cheaper on short run material due lack of plate making (not required) and zero make ready time. Digital presses are not as refined as traditional litho presses and as such the print quality is inferior, however cost savings on small jobs can be substantial.

Do you offer a print only service or must I commission artwork and design?

All of our services are modular whether its design, artwork, print or websites. Our print and print management service can be treated independently and we welcome print enquiries from customers and clients who have already sourced their own design and artwork requirements.

What is print management and how can it benefit my company?

Print management is a service we offer that allows print bulk items and deliver them in on demand. This has three key benefits, firstly there is a cost saving by printing in bulk, a large proportion of print costs are in setup, plate making and make ready time. Second is storage, you don’t have to worry about storing items or stock control of the items, we monitor this and ensure you never run out. Thirdly is consistency, by printing in bulk and using the same logged settings we can virtually guarantee consistency in print quality.