Frequently Asked Questions

What do I need to submit to get started?

Please submit the following:

 

1) Business / Ministry Name

2) Your Name

3) Project Name

4) Theme / Tagline / Scripture

5) Date(s) of the Event

6) Photos   (Speakers) (Product)

*We will reject all non-quality photos

*Name the person in the photo | Example: (jeremiahjohnson.jpg)

7) Logo

8) Address of Business or Event

9) Website Address

10) Email

11) Phone Number

* We encourage the client to contribute ideas and samples of items and colors that are liked. Equally important is to understand concepts that the client doesn’t like. When we are satisfied we have enough information to work with, we will begin the project by researching ideas, considering concepts and then laying out design visuals, until the design naturally evolves into its final form.

What if I don’t like what you design?

This is rare. Sometimes we hit the nail on the head first time, sometimes it can take a number of discussions and design submissions before the client is happy with the concept. Ultimately we always ensure our clients walk away satisfied and we feel comfortable that we have put out a job to our highest standards within the confines of the timescale, brief and budget provided. We offer only 2 FREE Revisions if needed! 

I’m impressed by your design portfolio how much do you charge for your logo design?

Our rates for logo design range between $250 and $450 depending on the number of design iterations we provide. 2 FREE Revisions are included!

Is it necessary to get marketing materials (business cards, postcards, etc.) designed?

Your Marketing pieces are some of the most ubiquitous parts of your visual identity / brand image. Letterheads, Postcards, Flyers are often overlooked as simple administrational paperwork but they’re much more than that, they are a stealthy method of marketing your companies image and ideals. Marketing Pieces should compliment the logo and feature continuations of the concepts introduced in the logo. We highly recommend you commission us to complete your Marketing Designs. It’s inexpensive and definitely worth it.

What is your design process?

Once you choose/send your concept, you and your designer will confirm the details about the design elements.

You will receive the first draft of the design and have 2 free round of (minimum) corrections.

 

After your designer incorporates any changes per your request to your design, you’ll receive your final design as a 

JPG or PDF (Please note: any changes requested after the initial 2 rounds of free corrections will incur a fee).

What is your turn-around time?

Normally 5-7 business day!  If you would like your project to be finished faster then our normally turn-around time – please prepare to more an additional fee of $50 on top of the original price!  Next Design is available! 

What are you business hours?

We are open Tuesday – Friday 9:00 AM – 5:00 PM   

 

Yes we do work after hours for an additional fee of $50+.

What is your design service and how will it benefit me?

We provide a professional graphic design and advertising design resource to our clients. theHELPstudios has over 15+ years experience working on a wide range of design sectors including corporate, bluechip, ministries, retail, advertising and government bodies. We design for all mediums, taking into consideration future brand growth needs. Some of the most common design solutions include advertising, brand logo / visual identity, brochure, exhibition, packaging, book covers, marketing, stationery and website design. Your company will benefit from having our experienced design professionals applying our intelligent marketing and design solutions.

Can I do all my own design work in Microsoft Word or Publisher?

It is often counter productive to attempt to design your own company literature, website etc. A good graphic design agency will have professional experienced personnel that will think beyond the job in hand and offer an objective view on the project. theHELPstudios strives to develop a concept for every job, not just produce something graphically interesting. Microsoft Word and Publisher are also not always user-friendly for printers, we ensure every file created is of high resolution and of a press ready format.

If I commission a design project who owns the copyright and intellectual property rights?

By default all creative works produced by theHELPstudios remain the copyright of theHELPstudios unless contractually agreed otherwise. This allows us to protect our works from unauthorized modification, plagiarism or use that is beyond the scope of the original project.

Where do we start and how do you involve your clients in the design process?

We always start by thoroughly discussing the details of the project with the client. Essentially we call this the design brief, it can be verbally communicated through a meeting, email or phone call.

What if I don’t like what you design?

This is rare. Sometimes we hit the nail on the head first time, sometimes it can take a number of discussions and design submissions before the client is happy with the concept. Ultimately we always ensure our clients walk away satisfied and we feel comfortable that we have put out a job to our highest standards within the confines of the timescale, brief and budget provided. We offer only 2 FREE Revisions if needed! 

I’m impressed by your design portfolio how much do you charge for your logo design?

Our rates for logo design range between $250 and $450 depending on the number of design iterations we provide. 2 FREE Revisions are included!

See design page for more details!

Can you produce a style or brand guidelines for other designers to follow?

Yes, if we are creating a logo and visual identity for you we recommend producing a brand guidelines document. This illustrates to other designers and graphic professionals the importance of maintaining a consistent brand image for your company through careful use of the logo, typefaces, colors and placement of elements on a page. A document such as this often covers do’s and don’ts and provides an incredibly helpful resource to others. It also demonstrates a level of professionalism within your company that marketing and brand image is an important asset you maintain and protect.

Do you offer design solutions just for print or do you design for other mediums?

We produce design work for all mediums and with all mediums in mind. Whether it’s a design for print, design for web or design for merchandise. The common factor is to maintain a consistent design that will span all mediums in a cost effective, individual and indelible manner.

Do you provide a complete service such as design, artwork and finally printing of a project?

We offer a full turnkey solution from design, artwork, print handling and delivery. This could include print management and calling from stock, transitioning print material for electronic delivery, website, cd roms, presentation, exhibition work etc, the list is endless.

If you have any questions Contact Us.

 

You can always call to talk to our knowledgeable and friendly team at 817.382.0020.